Privacy policy

Updated August 2024

At Boulders, it is crucial to us that you feel comfortable with how we handle your personal data. That's why we have a policy to ensure that the information we collect is treated responsibly and with respect for your privacy, in accordance with applicable laws.

In general

This personal data processing policy ("Privacy Policy") applies when you interact with Boulders ("we", "us", "our"). It describes how we collect and process your information when you use our website boulders.dk (the "Website"), use our app (the "App"), or in connection with your customer relationship and training with us.

Data responsibility

Boulders ApS is responsible for the processing of the personal data we collect about you. You can contact us at the following address:

Boulders ApS Graham Bells Vej, 8200 Aarhus N
CVR no.: 32777651
boulders.dk

If you have any questions about our processing of your personal data, you can write to us at hej@boulders.dk.

When do we collect personal information about you?

We collect your personal data in various situations, including when you:

  • Sign up as a member of Boulders.

  • Signs disclaimer when purchasing a day ticket, redeeming a free ticket or similar.

  • Buying products on boulders.goactivebooking.com

  • Visiting and using our website as described in our cookie policy.

  • Contact us via email by filling out the form or sending an email to an @boulders.dk email account.

  • Sign up for our newsletter.

  • Using the Boulders app.

  • Booker class.

  • Check in at our centers with your membership or access card.

We may also receive information about you from social media platforms such as Facebook and Instagram when you interact with our pages there.

What personal information do we collect about you?

At Boulders, we collect personal data that is necessary to administer your membership or other access and provide you with access to our facilities and services. The information we typically collect includes:

  • Your full name, social security number (if provided), gender, email address, postal address, phone number, and picture.

  • Credit or debit card details, bank account number, and registration number.

  • Your membership number, check-in times, and the gyms you visit.

  • Your product and service preferences and marketing preferences.

  • Data from the Boulders app, including check-ins and class.

How do we use your personal information?

We use your personal information to provide the services and products you have purchased and to administer your membership. This includes:

- Fulfillment of agreements, such as memberships and product purchases.

- Identity verification by access control.

- Invoicing and payment management.

- Communication about services and membership.

- Offers and promotions based on your preferences.

- Analyzing usage patterns to improve our services.

- Fraud prevention and compliance safety.

Basis for processing your personal data

Boulders processes, stores and retains your personal data on the following lawful bases:

  • Processing is necessary to fulfill your membership agreement with Boulders, cf. GDPR Art. 6(1)(b).

  • Processing is necessary to comply with a legal obligation, e.g. the Bookkeeping Act, cf. GDPR Art. 6(1)(c).

  • Processing is necessary for our legitimate interest to communicate with members and improve our services, cf. GDPR Art. 6(1)(f).

  • Processing of images or specific data, such as social security numbers, is based on your consent, cf. GDPR Art. 6(1)(a) and relevant provisions of the Data Protection Act.

  • Processing of data in connection with your use of our website, including marketing information and satisfaction surveys, is based on our legitimate interest in optimizing and targeting our services, cf. GDPR Art. 6(1)(f), and your consent, cf. Section 10 of the Marketing Act.

  • Processing of data related to the use of the Boulders app, such as team booking, is necessary to fulfill the agreement with you, cf. GDPR Art. 6(1)(b), and to improve the functionality of the app, cf. GDPR Art. 6(1)(f).

  • Processing of data after termination or cancellation of membership is necessary to comply with legal obligations or for our legitimate interests, including debt management or exclusion from training, cf. GDPR Art. 6 (1) c and f.

Cookies

When you visit our website, we automatically collect information about your use of the website through session cookies and similar technologies. Cookies are small text files that are stored in your browser and help us make the website more relevant to your needs and interests. We collect data such as browser and device type, IP address, and your interaction with the website. This information is used to optimize our website and for targeted marketing. You can choose to reject cookies, but this may limit your access to certain features on our website. Read more in our cookie policy here.

Deleting your personal information

We keep your personal data for as long as it is necessary for the purpose of the processing. When your membership ends, we will retain your data for a limited period of time to fulfill legal requirements and our legitimate interests, such as safety and fraud prevention. Typically, data in up to is stored for 3 years after the last activity, while information covered by the Bookkeeping Act can be stored for 5 years. Marketing data is stored until you withdraw your consent.