Terms and conditions for members and 15 days climbing in Boulders
Applies to all memberships

🇬🇧English version can be found after the conclusion of the danish version

Accept

By completing the enrollment process, you have accepted the following set of rules. Your acceptance of the agreement is a binding agreement between the member and Boulders. Your acceptance of the Agreement acts as a signature.

Highlights

You must read the entire set of rules carefully before signing. In particular, read the following:
From §3: "Your membership in Boulders is an ongoing subscription with automatic renewal. The subscription starts on the date of purchase and continues until it is terminated under §8."
From §8: "Termination must be done online on your member profile or by e-mail to medlem@boulders.dk." ... "The termination period for a membership is the current month + the next full completed month. A membership can therefore only be terminated with effect on the last day of a month."
From §10: "Climbing is a sporting activity where it is foreseeable that injuries and accidents may occur. The Customer therefore agrees that use of Boulders' facilities, including climbing facilities, is at the Customer's own risk, and that the Customer cannot claim liability in any way against Boulders. The customer thus agrees that any damage to the customer or third parties will not be compensated by Boulders."

Table of contents
§1. General
§2. Changes to membership terms and prices
§3. Joining
§4. Campaigns/offers/discounts
§5. Memberships and Membership Cards
§6. Payment
§7. Suspension
§8. Termination of membership
§9. Right of withdrawal
§10. Medical condition and personal injury
§11. Force Majeure
§12. General Data Protection Regulation (GDPR)
§13. Choice of law and jurisdiction
§14. 15 days of climbing

§1 General
The following rules apply to your membership of Boulders. The current rules will always be available at Boulders.dk. Please note that prices, conditions, opening hours and rules may be subject to ongoing changes. You can read more about changes under §2.

Your Boulders membership is personal and may not be used by others. If your membership or membership card is misused, your membership will be terminated immediately without refund for the remaining period of your membership.
In order to identify you as a member, a photo of you is stored together with your other personal data. Read more about GDPR (General Data Protection Regulation) in §12. If there are any changes to the information you have provided when creating the membership, you must notify Boulders immediately. As a member, you are responsible for ensuring that Boulders has your correct personal data at all times, including in particular your e-mail address.

By creating a membership you agree, in addition to this Code of Conduct, to receive notifications of significant price changes and changes to this Code of Conduct by email. You also agree to receive other relevant information by email.

Inquiries about membership, including questions about memberships and terms and conditions, should be directed to medlem@boulders.dk. Only written responses from here can be considered valid.

§2 Changes to membership terms and prices
Boulders reserves the right to change the rules, fees, conditions, opening hours and prices, including the price of your membership. The prices and rules applicable at any time will always be available at Boulders.dk.
Changes may occur in the following situations: A discount agreement associated with your membership lapses. Boulders makes investments to improve your user experience, e.g. hiring more staff or renovating and modernizing facilities and expanding with more climbing centers.
Prices are adjusted as a result of market conditions and social developments, including increased costs and inflation, the introduction of new regulatory requirements and similar situations. The level of the price increase will be determined proportionally based on Boulder's increased costs.
Significant changes to prices and regulations will be notified by email at least 60 days before they take effect. If you do not wish to continue your membership, you must terminate it in accordance with §8. Be aware of the notice period!

§3 Registration
Your Boulders membership is an ongoing subscription with automatic renewal starting on the day of purchase and continuing until it is terminated in accordance with §8.
See also §4 if you have taken out a membership on a promotion/offer/discount.

§3A Membership when you are under the age of 18 or legally incapacitated
To take out your own membership in Boulders, you must be 18 years old.
If you are under the age of 18 or a minor, you must either sign up for a membership online or show up in person at one of Boulders' climbing centers with your guardian or one of your parents. It must be a guardian/parent who pays for the membership. When collecting a membership card, the guardian/parent must sign this set of rules on behalf of the minor.

You are responsible for informing Boulders that you are under the age of majority/U18 and thus cannot enter into the agreement.

If you are a guardian or parent enrolling a person under the age of 18, you are responsible and liable for the minor's compliance with payment, the rules and house rules. You can only take out a membership in Boulders if your guardian/parent is the payer of your membership.

§4 Campaign/offer/price-reduced membership
Memberships purchased as a campaign/offer/price-reduced are subject to a 3-month commitment period, from the conclusion of the membership and three full completed months ahead.

Memberships purchased as a campaign/offer/price-reduced are automatically transferred to an ongoing subscription at normal prices and conditions, as described here in the rules, after the discount period has ended.
It is not possible to cancel memberships during a campaign/discount/special offer period.
After withdrawal, according to §8, it is not possible to re-enroll in a campaign/special offer/discount membership until 6 full months after the end of the membership. Re-enrollment during the 6-month period must be on normal terms at current normal prices.

§5 Memberships and membership cards
At Boulders.dk you can see an overview of our current memberships at any time.

The student membership can only be subscribed by persons with valid student identification. Boulders reserves the right to reject types of student identification or revoke the use of an already used student identification. The member is obliged to present valid student identification upon request.

In case of violation of the membership terms, staff instructions or house rules, Boulders may terminate your membership at any time with immediate effect. Boulders also reserves the right to exclude you from membership of Boulders permanently or indefinitely.

The membership card must always be brought and loaded before using the climbing center in question. Boulders reserves the right to charge a lost membership card fee and the right to require you to purchase a new membership card after repeatedly forgetting your card.
If you lose or damage your membership card, you must immediately notify Boulders who will issue a new membership card for a fee.

§5A U16 memberships
It is a requirement for creating a U16 membership that the person using the membership is under the age of 16.
U16 memberships must be created by parents/guardians, read more about memberships for minors in §3A.
U16 memberships will automatically transfer to the regular adult price and conditions when members turn 16 years old. If members are students, this must be stated with student identification to medlem@boulders.dk before transitioning from U16 membership.
Current prices, membership types and conditions can always be found at boulders.dk

§6 Payment
When creating your membership, you must pay for the membership from the date of purchase until the end of the current month + possibly the next full month, depending on the specific enrollment date.

§6A Payment agreement
It is a requirement that the membership is registered for automatic payment with credit card subscription. Dues payments are deducted at the beginning of the month, regardless of the enrollment date.

§6B Non-payment or late payment
If your membership is not paid on time, a reminder will be sent to you or your guardian/parents. Boulders charges a reminder fee of DKK 100 according to current rates. If payment is not made by the stated due date, Boulders pretty has the right to terminate your membership without notice and charge other outstanding amounts for payment immediately.
Boulders reserves pretty the right to collect the outstanding balance, plus a reminder fee and late payment fee, independently or through debt collection. Boulders reports bad payers to RKI in accordance with RKI's current rules. The fee is set by Boulders.

§6C Refunds from Boulders
In some cases, you as a member may be owed money by Boulders. As a general rule, Boulders will credit such amounts to your future membership, and you will therefore generally not be able to have such amounts paid out before your membership is terminated.
If your membership has been terminated and you believe that you are owed an amount, please contact medlem@boulders.dk.
Please note that any refund can only be made to Danish accounts and within 30 days of your request. Refunds in connection with contingency or other prepayment, including conversion of punch card, are not possible. In these cases, the membership will continue until all credits have been used.

§7 Suspension
Memberships can be suspended for a fee of DKK 49. Memberships can be suspended 3 times per calendar year. The suspension period must be at least 30 consecutive calendar days and can be a maximum of 3 months.
Bero can always be canceled early, but not earlier than after 30 consecutive calendar days. During the grace period, it can be extended up to 3 months without charge.
Memberships cannot be terminated during the grace period. Similarly, canceled memberships cannot be suspended during the withdrawal period.
Any credit balance from the suspension will be deducted from the first period of membership payment after the end of the suspension. Refunds are not possible.
It is not possible to defer memberships during a promotion/discount/special offer period.
You can start deferral on your Boulder online member profile or by email to medlem@boulders.dk.
The member retains their earned membership benefits and seniority during deferral.

§8 Termination of membership
The termination period for a membership is the current month + the next full completed month. A membership can therefore only be terminated with effect from the last day of a month.
A termination must be made online on your member profile or by email to medlem@boulders.dk. When terminating your membership, you must state your full name and/or membership number. A termination is valid from the day Boulders receives it and you have received a receipt for the execution of your termination from Boulders.
It is the responsibility of the member to be able to present a previous written confirmation from Boulders of a resignation in case of doubt.
Boulders is not responsible for whether you have used your membership during the period, you are liable for your membership until a timely termination has been completed.
Boulders is not responsible for lack of access to the member's online profile. The member must contact medlem@boulders.dk immediately if they have problems logging in and logging out online.
If you process your membership yourself on your online member profile after you have contacted medlem@boulders.dk, your online activity and changes will apply to your continued membership and the email will not be valid.
If you do not answer any questions about the further course of membership, the case will not be finalized and your membership will continue without changes.

Please note that memberships purchased as a promotion/offer/discount are subject to a 3-month commitment period, from the conclusion of the membership and three full completed months forward. Read more about promotions in §4.

Upon termination, the member loses their earned membership benefits and seniority. If you want to keep your benefits, consideration should be given to reinstatement.

§9 Right of withdrawal
When creating a membership in Boulders, you have a 14-day right of withdrawal from the day the membership was created. To exercise your right of withdrawal, you must contact medlem@boulders.dk. The right of withdrawal cannot be used for repeated membership creations. If you exercise your right of withdrawal, Boulders pretty has the right to demand proportionate payment in the form of normal Entrance for all visits during the period you have used your membership.

§10 Health and personal injury
All use of Boulders climbing centers and all climbing is at your own risk. Boulders takes no responsibility for your use of Boulders' facilities or outdoor areas. As a member, you are responsible for being in a state of health that allows you to participate in activities at Boulders.
Climbing is a sporting activity where it is foreseeable that injuries and accidents may occur. The Customer therefore agrees that use of Boulders' facilities, including climbing facilities, is at the Customer's own risk, and that the Customer cannot claim liability in any way against Boulders.
The customer thus agrees that any damage to the customer or third parties will not be compensated by Boulders. It is your personal responsibility to inspect your landing zone before climbing.
Otherwise, Danish tort law is followed in this area.

§10A Valuables
Boulders is not liable for losses resulting from theft or property damage.

§11 Force Majeure
If the use of the access to Boulders' climbing centers (and Boulders' facilities in general) linked to the membership is made impossible or difficult in whole or in part by circumstances caused by - or resulting from - acts or circumstances beyond Boulders' control, including, for example - epidemics, pandemics, floods, curtailment of freedom, national emergencies, governmental intervention or orders, fire, earthquakes, war, terrorist threats or acts, riots or other civil disturbances, revolution, embargoes, trade wars, strikes or other labor disputes, such impossibility or impediment shall not entitle you to cancel or otherwise modify or terminate the membership with short notice. In such case, Boulders cannot be considered to have breached or otherwise violated the subscription agreement. You will thus be obliged to pay for your membership in accordance with the other terms and provisions of the subscription agreement, which will continue on the previous terms.
If you wish to terminate your membership, you must therefore give notice of termination in accordance with the general terms and conditions for termination, cf. section 8 of the subscription agreement, and observe the notice period stated therein before the termination can take effect. You will therefore not be entitled to a refund of any amounts already paid, nor can Boulders be held responsible and/or liable to you in any other way on the basis of such impossibility or impediment.

§12 General Data Protection Regulation (GDPR)
When you create a membership in Boulders, you accept that Boulders collects and processes information about you. At Boulders, we only collect and process the information necessary to administer your membership. Boulders does not use the information for other purposes.
Boulders stores the information about you in up to for 1 year after your membership has ended. Thereafter, all information will be destroyed. When Boulders registers information about you, you have pretty to:

1) Get insight into the data we process about you.

2) Object to the collection and processing of your data.

3) Get information that is misleading or incorrect corrected or deleted.

You also have pretty to complain to the Danish Data Protection Agency about Boulders' processing of your personal data. Inquiries regarding our processing of your information should be made to medlem@boulders.dk. Boulders is the data controller in connection with our processing of the information you provide us. We only use your personal data in connection with the creation of your membership with ongoing payment.

Contact medlem@boulders.dk at the end of your membership to have your data deleted immediately. Data will only be deleted after all outstanding balances have been settled.

§13 Choice of law and jurisdiction
All purchases covered by these membership terms and conditions are subject to Danish pretty, but not CISG (The International Sale of Goods Act), unless otherwise stated in mandatory rules. Any disagreements that cannot be settled amicably shall be settled by the Danish courts, unless otherwise provided by mandatory rules.

§14 15-day climbing
15-day climbing may only be used by persons who have not previously been a member or previously used a 15-day card. If cheating is discovered, the holder will be required to pay proportionately Entrance for their use of 15-day climbing.
15-day climbing is personal and may not be shared with others.
Further reference is made to §10 - Health and personal injury, §10A - Valuables, §12 - General Data Protection Regulation (GDPR) in this set of rules, which also applies to 15 days of climbing.